philadelphia noise complaint number

Philadelphia Noise Complaint: Who to Call and What to Know

Philadelphia residents experiencing excessive noise can file a noise complaint by calling 311. The City of Philadelphia’s noise ordinance outlines specific decibel limits and time restrictions, with violations potentially resulting in fines.

Understanding Philadelphia’s Noise Ordinance

The City of Philadelphia has a comprehensive noise ordinance designed to maintain peace and quiet for its residents. This ordinance specifies permissible noise levels at different times of the day and night, as well as regulations for certain activities and equipment known to generate noise.

What Constitutes a Noise Violation?

A noise violation occurs when sound levels exceed the city’s defined limits, or when noise originates from activities that are explicitly prohibited during certain hours. Common sources of noise complaints include loud music, construction activity outside permitted hours, excessive idling of vehicles, and un-muffled vehicles.

Decibel Limits and Time Restrictions

The ordinance defines different decibel limits for residential, commercial, and industrial zones. Generally, noise limits are stricter during nighttime hours. For example, construction noise is often restricted to daytime hours on weekdays. Specific details about decibel levels can be found on resources like Sound Level on Wikipedia.

Filing a Noise Complaint: Contacting 311

The primary method for filing a noise complaint in Philadelphia is by calling 311. This is the city’s non-emergency information and services line.

Steps to Filing a Complaint

1. Call 311 from your phone.
2. Explain the nature of the noise complaint to the operator. Be specific about the location of the noise, the type of noise, and the time it started.
3. Provide your contact information. While you can remain anonymous, providing contact information may help with the investigation.
4. Obtain a reference number for your complaint. This will allow you to track its progress.

What Happens After You File a Complaint?

After filing a complaint, the city will investigate. The investigation process may vary depending on the nature of the complaint and the resources available. In some cases, an inspector may be dispatched to measure noise levels. If a violation is confirmed, the city may issue a warning or a fine.

Frequently Asked Questions (FAQs)

What is the penalty for violating the Philadelphia noise ordinance?

Penalties for violating the noise ordinance can vary depending on the severity and frequency of the violation. They can range from warning to financial fines.

Does the Philadelphia noise ordinance apply to vehicles?

Yes, the ordinance includes provisions addressing noise from vehicles, including excessively loud mufflers and idling vehicles.

What if the noise complaint involves animals?

If the noise complaint involves barking dogs or other animal-related noise, you should still call 311 and provide the details.

Are there exceptions to the noise ordinance for special events?

Yes, the city may grant permits for special events that allow for temporary deviations from the noise ordinance. Contact 311 or your local council person’s office.

How long does it take for the city to respond to a noise complaint?

Response times can vary depending on the volume of complaints and the resources available. Calling 311 will provide you with a reference number so you can track the progress.

Summary

Dealing with excessive noise in Philadelphia can be frustrating. Understanding the city’s noise ordinance and knowing how to file a complaint through 311 are crucial steps to restoring peace and quiet. Remember to provide specific details when filing your complaint and to follow up if necessary.