extra space storage denver reviews

Extra Space Storage Denver Reviews: What Customers Are Saying

Extra Space Storage is a prominent self-storage company with a significant presence in Denver, Colorado. Reviews regarding Extra Space Storage in Denver are mixed, highlighting both positive and negative experiences concerning factors such as pricing, cleanliness, customer service, and unit accessibility.

Many customers rely on these reviews to make informed decisions about their storage needs. This article provides an overview of Extra Space Storage Denver reviews, helping you understand what to expect before renting a unit.

Factors Influencing Extra Space Storage Denver Reviews

Pricing and Value

One of the most common topics in Extra Space Storage Denver reviews is pricing. Some customers find the rates competitive, especially with introductory offers or discounts. However, others express concerns about price increases during their rental period. Transparency regarding pricing policies is a recurring theme in customer feedback. Consider researching the self-storage industry and average rates in Denver to compare and ensure you’re getting a fair deal.

Cleanliness and Maintenance

Cleanliness is a key aspect of any storage facility. Positive reviews often mention well-maintained units and facilities. Conversely, negative reviews sometimes cite issues with pests, dust, or overall cleanliness. Before renting, consider visiting the facility to inspect the unit and common areas yourself.

Customer Service

The quality of customer service significantly impacts the overall experience. Many customers appreciate friendly and helpful staff who address their concerns promptly and efficiently. However, some reviews highlight instances of unresponsiveness or difficulty resolving issues. Look for reviews mentioning specific interactions with the staff and their helpfulness.

Accessibility and Security

Easy access to your storage unit and security measures are crucial. Positive reviews often praise convenient access hours, well-lit facilities, and secure entry systems. Negative reviews sometimes mention difficulties accessing units or concerns about security protocols. Look for facilities with features like video surveillance, gated access, and on-site managers.

Navigating Extra Space Storage Denver Reviews

When reading reviews, consider the following:

• Look for patterns: A few negative reviews might be isolated incidents, but a consistent pattern of complaints warrants closer attention.
• Consider the source: Reviews from verified customers are generally more reliable.
• Focus on relevant factors: Prioritize reviews that address factors important to you, such as pricing, cleanliness, or security.
• Check multiple platforms: Consult reviews on Google, Yelp, and other review sites to get a comprehensive picture.

Frequently Asked Questions

What is the average cost of a storage unit at Extra Space Storage in Denver?

The cost of a storage unit varies depending on the size, location, and features (e.g., climate control). Contact specific Extra Space Storage locations in Denver for accurate pricing.

Are there any hidden fees at Extra Space Storage?

Some reviews mention unexpected fees, so it’s essential to carefully review the rental agreement and ask about all potential charges upfront.

Does Extra Space Storage in Denver offer climate-controlled units?

Yes, many Extra Space Storage locations in Denver offer climate-controlled units, which are ideal for storing sensitive items.

How secure are the storage units at Extra Space Storage in Denver?

Security measures vary by location. Look for facilities with features like video surveillance, gated access, and on-site managers.

What happens if I am late on a payment?

Late payment policies vary. Review the rental agreement to understand the consequences of late payments, including late fees and potential lien sales.

Summary

Extra Space Storage in Denver has both satisfied and dissatisfied customers. Reviews highlight the importance of considering factors such as pricing transparency, cleanliness, customer service, and security. By carefully evaluating reviews and visiting the facility in person, you can make an informed decision about whether Extra Space Storage is the right choice for your needs. Always read the fine print of your rental agreement.